Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AVII2008B Mapping and Delivery Guide
Provide assistance to transit and arriving passengers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AVII2008B - Provide assistance to transit and arriving passengers |
---|---|---|---|
Description | This unit involves the skills and knowledge required to provide assistance to transit and arriving passengers, including greeting passengers, checking in passengers using either manual or computerised processes and checking in both cabin and hold baggage. It also includes the skills and knowledge required to respond to problems during check-in, process check-in records, issue boarding passes and direct passengers to the security gate. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority.Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.Work is performed under some supervision usually within a team environment.Work involves the application of customer service principles and procedures, regulations, safety codes and protocols to the provision of assistance to transit and arriving passengers on commercial aircraft flights across a variety of operational contexts within the Australian aviation industry. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Not applicable. | ||
Competency Field | I - Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Greet transit passenger |
| |||||||
Element: Greet arriving passenger |
| |||||||
Element: Check in passenger for next leg using manual process |
| |||||||
Element: Check in transit passenger for next leg using computerised process |
| |||||||
Element: Respond to a passenger's problems |
| |||||||
Element: Issue boarding pass for next leg of flight |
| |||||||
Element: Direct transit passenger to transit lounge |
|